The Best Water Damage Restoration Services

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One of the main reasons people construct homes is to have a place that is safeguarded against rain, snow, sleet, and extreme temperature changes. But when the foundation has cracks or the septic system backs up, a home can quickly flood, damaging the flooring, walls, and furniture. Water damage can even affect the structural integrity of the home.

To prevent further damage, a homeowner has about 24 to 48 hours to clean up the water, dry the space, sanitize to prevent mold and mildew growth, and remove any items or material beyond saving. An experienced DIYer may be able to handle cases of minor flooding. Still, when the water damage is too severe to manage independently, it’s a good idea for a homeowner to hire one of the best water damage restoration services. This list of top-quality water damage restoration companies is a great place to start. Homeowners will also find additional information about what these companies offer and what to look for in a top-tier restoration service.

BEST OVERALL: ServiceMaster Restore
RUNNER-UP: ServPro
FASTEST DRY TIME: PuroClean
ALSO CONSIDER: AdvantaClean

What to Consider When Choosing One of the Best Water Damage Restoration Services

It’s prudent for homeowners to learn more about the critical factors that could impact deciding which water damage restoration service is the most suitable for their needs. They will want to consider the specified service area and damages that each company handles. They’ll also want to take a look at each company’s availability, scheduling, customer service, certification, and any additional services offered. It’s also important for a homeowner to make sure the company carries liability insurance.

Service Area

A homeowner can quickly locate a water damage restoration service in their area by searching for the “best water damage restoration company near me” or looking for a list of local companies online. However, given that this company will be responsible for working in the home for a few days to several weeks, depending on the severity of the damage, it’s important for homeowners to take a look at how broad the service area is and if the company charges additional fees to customers who fall outside that area.

If the damage restoration company services a very broad area but only has a single address of operation, then it’s likely that emergency response times will be slow. When discussing the problem with the customer service representative, a homeowner will want to ask about the approximate time it will take for the crew to arrive and if there are any additional fees. If the timeline will result in further damage to the home or an expensive travel charge, then it may be better for the homeowner to look for a company that is closer to home.

Availability and Scheduling

One of the most important factors to look for in a water damage restoration company is 24/7 availability and prompt emergency response time. A home stands the best chance at surviving flooding, leaks, or any other obvious or hidden water damage if the flow of water is stopped, the water is cleaned up, and the space is dried out quickly, so a company that can be at a home within the hour is typically a better choice than a company that will take a day to dispatch a crew.

The process of cleaning up, sanitizing, and restoring the home can take several weeks, which means that it’s also necessary for homeowners to consider how a company schedules the water damage restoration crews beyond the initial emergency call. Clear communication, 24/7 availability, and cooperative customer coordination are key for a successful, low-stress restoration and repair.

Damage Cause and Type

How the damage was caused and the type of water damage are often overlooked before many people start looking for a water damage restoration service. However, it’s important for homeowners to know what caused the damage and what type of damage it is so that the restoration crew can take appropriate action to mitigate the damage and prevent further problems.

Sewer back-ups are typically caused by the municipal wastewater system flooding or the septic system becoming clogged. This forces wastewater from the main drain line back into the home, where it does black water damage (explained below) to any affected surfaces. A homeowner can prevent sewer back-ups by installing a backflow valve on the main waste pipe.
Groundwater infiltration is often the result of cracks in the home’s foundation. The water seeps through the cracks and may also leak through the base of the foundation, doing black or gray water damage (explained below) to any flooded areas. Weeping tiles and a sump pump can help prevent further flooding, but it’s best for a homeowner to have the foundation’s structural integrity assessed and repaired.
Roof leaks are usually the result of worn-out and rotting roofing shingles. If the shingles are not replaced regularly, they can crack, tear, and break down over time, leading to leaks, black or gray water damage, mold, mildew, and rot.
Water heater leaks and corrosion can cause severe flooding in a home, which is why it’s recommended for homeowners to have their water heater inspected and serviced once per year. Homeowners will want to keep in mind that while a water heater only causes clean water damage (explained below) to an area, the water is scalding and should not be touched directly.
Sinks and faucets can overflow or leak resulting in clean water damage. These occurrences are typically the easiest to clean up, sanitize, and repair.

The Institute of Inspection, Cleaning, and Restoration Certification (IICRC) lists three types of water damage, including clean water damage, gray water damage, and black water damage.

Clean water damage is also referred to as category 1 water damage because it consists of usually sewage- and toxin-free water. This damage is typically caused by plumbing fixtures that control the flow and access to clean water, like a faucet or a water heater in a flooded basement.
Gray water damage, or category 2 water damage, is caused when an appliance like a sump pump, toilet, or washing machine backs up and overflows. The water isn’t clean because it can contain soap, disinfectants, or other chemicals, but it isn’t likely to be immediately harmful to humans.
Black water damage, or category 3 water damage, can result from the wastewater lines or septic lines backing up. The water contains components that can create immediate health risks, so calling in an experienced restoration team is necessary to clean up and sanitize as soon as possible. Black water damage can also include sewage, rising floodwater, seawater, river water, and contaminated groundwater.

Additional Services

Top-tier water damage restoration companies often offer services beyond standard cleanup and water damage restoration. Some options include mold remediation services, fire damage restoration, air duct cleaning, and basement waterproofing as part of flooded basement cleanup. If a homeowner thinks they may need help with more than just water cleanup and restoration, it’s good to find a company that can handle all requests. Otherwise, the homeowner will likely have to coordinate the cleanup and repair process with multiple companies, which can get confusing and frustrating. Additionally, coordinating access to the property with two crews will likely slow down the repair and restoration process significantly and may increase the overall cost of the repairs.

Certification and Insurance

A crucial question for homeowners to ask their water damage restoration technicians is whether they are certified and insured. The Institute of Inspection, Cleaning, and Restoration Certification (IICRC) is primarily responsible for certifying water damage restoration companies. Individuals and companies can receive certifications in cleaning, inspection, and restoration categories, which can be further broken down into specific categories, including applied structural drying technician, senior carpet inspector, carpet repair and reinstallation technician, and even odor control technician.

When a homeowner needs help dealing with severe water damage, they will want to contact a water damage restoration service with experienced, certified technicians. It’s also advisable for a homeowner to ask if the company insures the work it completes. Most companies will guarantee the work for a specified period so that a homeowner can have peace of mind knowing that if there are any problems with the work, the water damage restoration service should handle it. A homeowner will want to make sure to get it in writing to guarantee that they are covered in the event of any problems.

Customer Service Availability

Customer service is integral to any service-based business. People like to know what is happening, how long it will take, how much it costs, and what they can do, especially when it is as serious as severe water damage. For this reason, it’s advisable for a homeowner to find a water damage restoration service with a dedicated customer service department that can be reached 24 hours a day, 7 days a week.

Ideally, the customer service representatives will be knowledgeable about the field and can convey clear, concise information with little room for misunderstandings. Water damage restoration services may also work with a homeowner and their insurance company to help communicate the extent of the damage, provide updates, and file claims. Straightforward, reliable communication is one of the most valuable things a company can offer.

Our Top Picks

When flooding occurs, it’s important for a homeowner to hire one of the best damage restoration services available to ensure that a home can be cleaned up and returned to its former state in a timely manner. Homeowners can consider this list of top water damage restoration companies for high-quality work, effective customer communication, and rapid emergency response time.

Best Overall

ServiceMaster Restore

Service area: 50 states; Washington, D.C.; and Canada
Availability: 24/7
Scheduling: Phone
Additional services: Fire damage restoration, mold remediation
Customer service: Phone, live chat

Pros

Technicians arrive within 4 hours
Company representatives contact homeowner’s insurance company within 24 hours
Live chat customer support option
Comprehensive online FAQ section

Cons

Relatively limited range of additional services

Why It Made the Cut: With decades of experience, the reliability of ServiceMaster Restore cannot be questioned, making this water damage restoration service a long-standing leader in the industry. Established over 90 years ago in 1929 by Marion E. Wade, ServiceMaster Restore has a long history in this business, offering decades of experience to homeowners who need support in the middle of an emergency. The water damage restoration service is available throughout all 50 states; Canada; and Washington, D.C. It also provides potential customers with a detailed online FAQ section to help answer any questions expeditiously. The company’s range of services is somewhat limited compared to others in the industry, but the quality and care that ServiceMaster Restore offers is above and beyond. ServiceMaster stands out from competitors due to its 4-hour response time, 24/7 customer service support, and direct communication with the homeowner’s insurance company to help address costs and determine how to proceed with the repairs. Representatives reach out to the homeowner’s insurance company within 24 hours to ensure that all claims are handled promptly. The company also has a live online chat option to help facilitate communication, though scheduling is handled over the phone.

Runner-Up

ServPro

Why It Made the Cut:

ServPro offers a range of services in addition to water damage restoration that can aid homeowners in recovering and restoring important documents, preventing mold growth, and more.

ServPro started in 1967 as a painting business, but it has expanded significantly over the years to include cleanup and restoration services. The water damage restoration company also offers a wide range of additional services, including fire damage restoration, mold remediation, air duct cleaning, carpet and upholstery cleaning, blinds and drapes cleaning, and even document restoration, which is of significant use to anyone with a flooded office. It’s advised for customers to verify which certifications are held at their local ServPro location before booking, as technicians’ credentials may vary. However, with ServPro’s reputation and the IICRC-certified continuing education that all technicians receive, customers can be assured that a skilled professional will handle their restoration project.

ServPro covers all 50 states; Washington, D.C.; and Canada, with over 2,000 locations across North America. Customers can get in touch with the customer service department 24/7 and schedule an appointment over the phone.

Read our Bob Vila ServPro review

Specs

Service area: 50 states; Washington, D.C.; and Canada
Availability: 24/7
Scheduling: Phone
Additional services: Fire damage restoration, mold remediation, specialty and general cleaning
Customer service: Phone

Pros

Over 2,000 locations in 50 states; Washington, D.C.; and Canada
Wide range of additional specialty cleaning services
Technicians receive IICRC-certified continuing education

Cons

Certifications vary by location

Fastest Dry Time

PuroClean

Service area: 44 states; Washington, D.C.; and Canada
Availability: 24/7
Scheduling: Phone
Additional services: Fire damage restoration, mold removal, biohazard cleanup
Customer service: Phone

Pros

Proprietary QuickDry system reduces drying time for a lower cost than traditional systems
EPA-registered products minimize spread of pathogens
Comprehensive online FAQ section

Cons

Some locations may not offer reconstruction services
Reports of fees incurred for service outside regular business hours

Why It Made the Cut: PuroClean specializes in reducing drying time, allowing homeowners to feel safe and comfortable in their homes as soon as possible. Despite being a relatively new water damage restoration service, founded just over two decades ago in 2001, PuroClean expanded quickly, allowing the company to service 44 states; Washington, D.C.; and Canada. This water damage restoration service uses EPA-registered products to sanitize the space and prevent mold growth efficiently. Interested customers can browse the comprehensive online FAQ section for help answering a wide range of different questions about the company, the services offered, and the restoration process. PuroClean really stands out with its proprietary QuickDry system that helps reduce the overall drying time and prevent further damage from occurring. Customers can schedule over the phone, and the customer service line is available 24/7, though service appointments that fall outside of standard business hours may require an additional fee. Homeowners can avoid this by asking when making an appointment or limiting appointments to business hours. Reconstruction services may also be limited depending on the location. But for a homeowner who wants their water damage restoration project done as quickly as possible, PuroClean can deliver.

Also Consider

AdvantaClean

Service area: 31 states and Washington, D.C.
Availability: 24/7
Scheduling: Phone, email
Additional services: Mold remediation, moisture control, fire damage restoration, air duct cleaning, radon mitigation
Customer service: Phone

Pros

Services include preventive measures like moisture control
Customer satisfaction checks performed after service
Transparent certification standards for technicians

Cons

Reconstruction services may be limited
Certifications vary by location

Why It Made the Cut: AdvantaClean performs a customer service check following every service to make sure the customer’s water damage was handled to the customer’s satisfaction. With a desire to help disaster victims rebuild after Hurricane Andrew, AdvantaClean was established in 1994 as a water damage restoration service, though the company also offers mold remediation, moisture control, fire damage restoration, air duct cleaning, and radon mitigation. Customers concerned about on-site service can rest easy knowing that AdvantaClean performs post-service satisfaction checks to ensure technicians are polite and professional and that the job is completed to the customer’s satisfaction The service area covers 31 states and Washington, D.C. While not every location has the same certifications, each AdvantaClean branch clearly lists its certifications on its web page so customers can feel confident in the company’s transparency. Reconstruction services may also be relatively limited, but AdvantaClean offers preventive measures like moisture control and basement waterproofing. A homeowner can use these services after water damage restoration to ensure the problem doesn’t happen again. AdvantaClean offers email scheduling, which is excellent for individuals who may not have time to wait on the phone, though 24/7 phone scheduling is also available.

Our Verdict

Fast, effective water damage restoration is available 24/7 by making a call to ServiceMaster Restore. If a homeowner needs help with niche services like restoring important documents, ServPro is an excellent choice.

How We Chose the Best Water Damage Restoration Services

Experience in plumbing and home restoration, as well as extensive research into each water damage restoration service, helped to form the basis for selection. Important considerations included the service area, availability, scheduling, customer service quality, certifications, and any additional services offered.

Companies with a broad service area, many different locations, and 24/7 availability were preferred over less convenient options because emergencies can happen anytime. Water damage restoration services that also communicated with the customer’s insurance company stood out among competitors with more basic customer service offerings. Also, any specialized certifications or additional services, like document restoration and fire restoration, helped increase the company’s value.

Before You Hire One of the Best Water Damage Restoration Services

A minor flood may be able to be managed by an experienced DIYer, so before calling a water damage restoration service, it’s a good idea for a homeowner to consider the severity of the problem and whether they are capable of quickly and efficiently cleaning, drying, and sanitizing the area. If the water damage exceeds the homeowner’s abilities, it’s recommended that they look into local water damage restoration services to find a company that can handle cleanup, drying, sanitization, and restoration of the home.

Customers will want to make sure they discuss fees, standard pricing, and any included services, like a free inspection, before hiring a water damage restoration service. This will ensure that the customer has all the information they need to choose the best option for their home. Customers will want to keep in mind that speed is of the essence to help mitigate damage, so they’ll want to choose a company within a short driving distance and not hesitate to call anytime, day or night, in the event of an emergency.

Finally, homeowners who live in an area where flooding is a common occurrence will likely find that they need flood insurance since it can help offset the costs of repairing the home and mitigating the water damage following a flood. Flood insurance costs can vary depending on location and flood risk, but it can be invaluable if the home experiences a major flooding event.

Cost of Hiring One of the Best Water Damage Restoration Services

While it’s a good idea to look for affordable water damage restoration services, time is a factor because the longer a surface remains saturated, the further the damage can spread until the homeowner is dealing with a rotten subfloor instead of only needing to dry the carpet. With this in mind, the average cost of hiring a water damage restoration company for emergency water removal and restoration is about $3,000.

Though the cost of water damage repairs ranges widely, minor repairs may only cost about $150, while damage from significant flooding can cost up to $20,000 to clean up and repair. The average hourly rate for water damage restoration services ranges from about $40 to $130, depending on the work that needs to be completed. Some companies may also charge for safety equipment rentals, which can exceed $200.

If the homeowner has a policy with one of the best flood insurance companies, they can make a claim to help cover the cost of water damage restoration services. Flood insurance policies typically cover water damage restoration following a flood or other covered event, so homeowners will want to make sure they check and see if their insurer will cover these costs.

The Advantages of Using One of the Best Water Damage Restoration Services

When a homeowner needs help to clean, dry, sanitize, and restore their home, it’s important for them to find an experienced water damage restoration service that is capable of implementing mold remediation, water damage restoration, and other services safely and effectively. Trained professionals use appropriate safety gear and follow preplanned safe work practices to ensure that the job is completed without incident. Additionally, professional technicians can provide expert assessment and take the most appropriate action to prevent further damage to the property.

Some of the best water damage restoration services have comprehensive FAQs to help answer any questions a customer may have, while the customer service departments are trained to communicate with the customer’s insurance company and help with filing insurance claims.

Experienced technicians can safely manage mold remediation and other services.
Top water damage restoration services can help with insurance claims.
An expert assessment and clear guidance helps to resolve problems quickly.

FAQs

To learn more about water damage restoration services and how hiring one of these professional companies can help restore their home and prevent future problems, homeowners can take a look at some of the most frequently asked questions below.

Q. What is included in water damage restoration?

The best water damage restoration services can include water removal, drying items and structures, sanitizing, moving items back into position, and even upgrades to the existing home to help prevent flooding in the future. However, it’s important for homeowners to note that not all companies offer the same range of water removal services or flood damage restoration services. Customers will want to look for a company that can handle the severity of the problem based on the extent of the water damage.

Q. How much does it cost for water damage repair?

The cost of emergency water damage repairs, water cleanup, and water mitigation services depends heavily on the severity of the water damage. On average, customers can expect to pay about $3,000 for emergency water removal and to restore water damage throughout the home. Though the cost of water damage repairs ranges widely, minor repairs may cost only about $150, while significant flooding can cost up to $20,000 to clean up and repair. The best home repair services may be able to tackle minor damage without the need of a water damage restoration company.

Q. How long does it take to repair water damage?

The process of cleaning up and repairing water damage can take several weeks. The first few days are spent cleaning up the water and drying out the home and any furnishings that could be salvaged. Deconstruction takes place at this point to remove any carpeting, drywall, or other materials that were damaged beyond repair. Once the damaged materials are cleared out and the space is dry, reconstruction can begin, typically taking about 1 to 2 weeks.

Q. When should I use a water damage restoration service?

Just because some flooding happens doesn’t mean that a homeowner needs a water damage restoration service. Customers will want to consider contacting a water damage restoration service if the problem cannot be mitigated quickly. Signs of progressive damage begin within the first day or two and can include carpet mold, sagging drywall, wood swelling, paint bubbles, loose tiles, and more. If the homeowner cannot dry out the area before further damage occurs, it’s best for them to contact a water damage restoration service.

Q. Does my homeowners insurance cover water damage restoration services?

While many homeowners insurance policies will help cover the cost of water damage repair and restoration, it’s important for homeowners to check their policy for the amount or percentage that the insurance company will cover. They’ll want to keep in mind that some policies do not provide coverage for water damage restoration, so if a homeowner’s policy is lacking in this regard, it may be better to switch to a different insurance provider or upgrade their policy.

Q. Is structural damage repair included in a water damage restoration service?

A water damage restoration service can typically assess structural damage caused by flooding, and some companies may offer structural repair services, but it depends on the company. So if this is a concern, customers will want to make sure they ask this question before agreeing to hire a water damage restoration company.

Q. Do water damage restoration services offer free inspections?

Some, but not all, water damage restoration services offer free inspections. Most companies will give customers any pricing and details when they contact them, so it’s important for customers to ask the representative if they have any questions about what is included in the price. Company representatives can provide homeowners with a price breakdown and note any bargains or free services offered.