HOW TO

Restart a Router and Modem

The modem is usually the first device installed on the system. Unplug this device from the wall outlet or surge protector.

STEP 1: Start by Unplugging the Modem

Let both the modem and the router cool down and flush any unnecessary memory for at least 30 seconds (2 to 3 minutes would be better).

STEP 2: Unplug  the Router

Allow the modem to start and connect to the internet by giving it at least 60 seconds.

STEP 3: Plug in  the Modem

Once everything connects, run an internet speed test to gauge how effective the restart was.

STEP 5: Check  Your Devices

If the speed is still low, it may be worth calling the internet service provider and having them run a diagnostic test on their end.

STEP 6: Call Your Internet Provider

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